Support
Who are Hosts?
- Hosts are the users who create and manage rooms in the application.
- They are the only users able to output sound, actually playing the tracks in the queue.
- They have exclusive control over playback functions, including play, pause, and skip.
- There can only be one Host per room.
- Both hosts and guests can add new tracks into the queue.
- Both hosts and guests have the ability to vote on songs.
Who are Guests?
- Guests are users who join the rooms created by hosts to participate in shared activities.
- Both guests and hosts can add new tracks into the queue.
- Both guests and hosts have the ability to vote on songs.
- Guests do not have control over playback functions, and they cannot output the sound.
Host: How do I create a shared room with Lisyn?
- Ensure you have an active Apple Music subscription.
- From the main screen, select ‘Host’, then tap ‘Select’ followed by ‘Create Room’.
- The app will guide you to a new, empty shared room.
Host: What is the code to connect to my room?
To find your room’s connection code, tap on the ‘Antenna button’ located at the top-right corner of the shared room screen. The four digits displayed at the center of the screen is your connection code.
Host: How do I permit or prohibit new Guests in my room?
Access the Connectivity screen by tapping on the ‘Antenna button’ at the top-right corner of the shared room screen. From here, adjust the ‘Allow New Guests’ toggle switch to your preference.
Guest: I am unable to connect to an existing room.
Ensure the following:
- The connection code has been entered accurately.
- You are within Bluetooth range of the Host, typically 10-15 meters.
- The Host has enabled new connections.
- There are fewer than 10-12 guests in the room (the maximum number may vary depending on the Host’s device).
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